TERMS OF USE

Last Updated: [July 2026]

Welcome to the website of Active Pulse Physiotherapy (accessible at https://activepulsephysio.com/). These Terms of Use (“Terms”) govern your access to and use of our website, online booking services, and any related digital communication platforms (collectively, the “Site”).

The Site is operated by Active Pulse Physiotherapy, located at 3075 Hospital Gate, Unit-424, Oakville, ON, Canada, L6M 1M1.

By accessing, browsing, or using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use this Site.

1. Medical Disclaimer (No Medical Advice)

The content on this Site—including text, graphics, images, blogs, and other materials—is provided for informational and educational purposes only.

• Not a Substitute: The information on this Site is not intended to be a substitute for professional medical advice, diagnosis, or treatment.
• Seek Professional Care: Always seek the advice of a qualified physiotherapist, chiropractor, physician, or other registered healthcare provider regarding any medical condition or physical symptoms.
• No Doctor-Patient Relationship: Your use of this Site, submission of a contact form, or request for an appointment does not establish a therapist-patient or doctor-patient relationship. A formal healthcare relationship is only established after an in-person or formal virtual clinical assessment by a registered practitioner at our clinic.
• Emergencies: If you are experiencing a medical emergency, call 911 or visit your nearest emergency room immediately.

2. Appointment Bookings and Cancellations

• Accuracy: When booking appointments online, you agree to provide accurate, current, and complete information about yourself.
• Cancellation Policy: Active Pulse Physiotherapy reserves the right to enforce a cancellation policy. If you need to cancel or reschedule an appointment, you must provide notice within our specified timeframe (typically 24 to 48 hours). Failure to do so may result in a cancellation fee, which is your sole financial responsibility and cannot be billed to insurance.

3. Direct Billing and Insurance Acknowledgement

Active Pulse Physiotherapy offers direct billing to most major insurance providers as a convenience to our patients.

• No Guarantee of Coverage: While we facilitate direct billing, we cannot guarantee that your specific insurance plan will cover the full cost of your treatment (Physiotherapy, Chiropractic Care, Massage Therapy, etc.).
• Patient Responsibility: You are ultimately responsible for understanding your own insurance policy parameters, coverage limits, and deductibles. If your insurance company denies a claim, pays less than expected, or if your coverage maxes out, you remain fully responsible for the outstanding balance owed to Active Pulse Physiotherapy.

4. Permitted Use of the Site

You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Site strictly for personal, non-commercial purposes.

You agree not to:

• Use the Site in any way that violates federal, provincial, or local laws and regulations.
• Transmit any viruses, malware, or malicious code designed to disrupt the Site’s functionality.
• Attempt to gain unauthorized access to our secure systems, booking databases, or server infrastructure.
• Copy, modify, distribute, or scrape any content or images from this Site for commercial use without express written consent from Active Pulse Physiotherapy.

5. Intellectual Property

All content on this Site—including logos, custom graphics, text, layout designs, and trademarks—is the property of Active Pulse Physiotherapy or its content suppliers and is protected by Canadian and international copyright and trademark laws. Unauthorized use of this material is strictly prohibited.

6. Third-Party Links

Our Site may contain links to third-party websites or services (such as external booking platforms or insurance portals) that are not owned or controlled by Active Pulse Physiotherapy. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. You access them entirely at your own risk.

7. Limitation of Liability

To the maximum extent permitted by applicable Canadian law, Active Pulse Physiotherapy, its owners, directors, employees, and registered practitioners shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from:

• Your use or inability to use this Site.
• Errors, omissions, or inaccuracies in the informational content provided on the Site.
• Any unauthorized access to or alteration of your transmissions or data.

8. Indemnification

You agree to defend, indemnify, and hold harmless Active Pulse Physiotherapy and its staff from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of your violation of these Terms or your misuse of the Site.

9. Governing Law

These Terms and your use of the Site shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any legal actions arising from these Terms must be filed in the courts located in Ontario.

10. Changes to These Terms

We reserve the right to modify or replace these Terms at any time without prior notice. The “Last Updated” date at the top of this page will indicate when changes were made. Your continued use of the Site after any revisions become effective constitutes your acceptance of the new Terms.

11. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Use, please contact us at:

Active Pulse Physiotherapy

3075 Hospital Gate, Unit-424S

Oakville, ON, Canada L6M 1M1

Email: in**@***************io.com

Phone: (289)-386-2274